Hi guys!

Apologies in advance if this isn’t the correct way to go about things, but I’d appreciate If I could get some help please.

So I followed the GenP guides to the letter and everything seemed to be fine and working for a few weeks or so. But the issue is that I now keep receiving AGS popups in Photoshop (version 27.1) and the “Remove AGS” tool in the GenP executable doesn’t work. I’m on Windows 11 and GenP v3.7.1. Other installed Adobe products like Adobe Acrobat work completely fine btw.

The AGS popup says the follwing: “This unlicensed Adobe application is not genuine and will be disabled soon. Adobe is offering a 5-day grace period to switch to a genuine Adobe application, take advantage of a discount, and uninstall unlicensed Adobe applications.”

Now naturally I would carefully read the guide and the troubleshooting section for help first instead of being annoying, but the thing is the work arounds don’t work because the AGS file is basically non-existent. So all those solutions like:

  1. Manual method: Won’t work because the AGS app doesn’t show up in the settings app.
  2. Windows Powershell method: Won’t work because again the file is no where to be found and the commands only produce an error indicating that Windows can’t find the file.
  3. Firewall method: Doesn’t work because the AGS service doesn’t even show up in the task manager.
  4. [Extra]: I also tried re-patching Photoshop but that doesn’t work too as the AGS popup immediatly returns.

At this point I’m sort of out of options and tried my best to fix it myself but I’ve come at a road block and would appreciate some help.

I’ve also gone ahead and attached the GenP “Remove AGS” log if it helps.

Thanks in advance and I’m happy to share any details!

  • Mean_Plantain_7909@lemmy.dbzer0.comMEnglish
    2·
    2 months ago

    Refer back to the Troubleshoot Section and read it carefully, especially the sample images provided.

    This includes understanding the differences between the Adobe Genuine Service popup (AGS-related) and the common Unlicensed popup (non-AGS-related).

    You are currently following the steps for the (AGS-related) Adobe Genuine Service popup, as outlined in the Troubleshoot Section.

    This AGS-related popup will clearly display Adobe Genuine Service Alert at the top.

    If the popup you are seeing has this text, then following the AGS-related steps, such as Remove AGS or using the three fallback methods, will resolve the issue.

    However, based on the image you provided, your popup does not display Adobe Genuine Service Alert, and the log you returned shows that the necessary files or folders are missing.

    Therefore, this is not the AGS-related popup and you are mistakenly mixing up the popups.

    You are encountering a non-AGS-related popup, yet you’re using the AGS-related removal method.

    To resolve your issue, follow the correct removal steps for the common Unlicensed popup, which is non-AGS-related.

    For Photoshop, you can run WinTrust, or if you prefer not to use WinTrust, use alternative methods such as:

    GenP+Good (instead of WinTrust), modified hosts with additional domain found, temporary workaround method, or firewall rules as a last resort.

    By following the steps for the proper popup shown to you, your issue would be resolved.