Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined

  • ranandtoldthat@beehaw.orgEnglish
    6·
    1 month ago

    Nobody wants it. But im guessing most people don’t know it’s a mandate that people can be fired for, and assume their Starbucks is special.

    • Concetta@lemmy.blahaj.zone
      3·
      1 month ago

      I just assumed they spend like 10 minutes writing messages at the start of a shift tbh. That’s how the one coffee place I went to used to do it. This is crazy fucked lmao