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Feminism@beehaw.orgEnglish · 1 month ago

What 'emotional labor' actually means — and how Starbucks is testing its limits

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What 'emotional labor' actually means — and how Starbucks is testing its limits

squirrel@lemmy.blahaj.zone to

Feminism@beehaw.orgEnglish · 1 month ago

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cross-posted to:
usa@lemmy.ml

Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined

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jarfil@beehaw.org
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1 month ago
Now we know how they’ll get from serving coffee, to this prediction from 2006:

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