Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft’s SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

  • 25% if you were down more than 44 minutes

  • 50% if you were down more than about 7 hours

Microsoft won’t apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

    • Stefan_S_from_H@piefed.zipEnglish
      11·
      1 day ago

      You won’t get fired for choosing Microsoft. But if you go somewhere else, everything will totally be your fault.

      • Theoriginalthon@lemmy.worldEnglish
        1·
        10 hours ago

        If a company has built business logic around needing just excel they have done something wrong. Excel might have been the best choice in the 90s but now there are so many better options

      • SurveyLance@lemmy.worldEnglish
        2·
        14 hours ago

        Companies can’t ditch Office because they can’t ditch Excel.

        Really? What about all the governments switching to LibreOffice?

        Denmark’s Ministry of Digital Affairs is embarking on a significant transition from Microsoft Office to the open-source suite LibreOffice, marking a pivotal step toward enhancing the nation’s digital sovereignty. This move reflects a broader European trend where governments are reevaluating their reliance on proprietary software to gain greater control over their digital infrastructures.

        […]

        The migration is planned in phases, with half of the Ministry’s staff transitioning between June and August, and the remainder by November 2025. This phased approach aims to ensure a smooth transition, allowing time to address any technical challenges that may arise.

        […]

        …the German state of Schleswig-Holstein announced plans in April 2024 to migrate 30,000 PCs from Microsoft Windows and Office to Linux and LibreOffice. This decision was motivated by the desire to achieve digital sovereignty and reduce dependence on proprietary software vendors. Similarly, the French city of Toulouse migrated 90% of its desktops to LibreOffice between 2011 and 2014, resulting in significant cost savings and increased control over its IT infrastructure.