Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
-
25% if you were down more than 44 minutes
-
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.
Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
For home use you don’t need 99.9.
And companies can afford 3-2-1 backups and whatnot.
🤦 As posted in the other circle jerk, you only get an sla with enterprise.
Jesus Christ you home lab zealots are off your rockers scenes.