In the US companies are people. If a company is a person, then their actions should be judged as such. Oh noes, we saved 2 million dollars by not building a new retaining wall around the coke processing plant, and the old one let it leak into the river and affect drinking water. We’re sorry. Oh a fine and waivers of legal fees for $500 per person affected? 600k total? We still win! How about conviction for negligence, and CEOs go to prison for 3rd degree manslaughter? (Also fuck Freedom Industries).
I will say this much… I am knowledgeable that a lot of people cancel because they can’t figure out how to use the service, or don’t know enough about the service to know they’ll need 4+ apps or addons to get what they have currently. Informing them after they tell you what they want sometimes makes them realize switching isn’t better. Shouldn’t be a long call though, about 15 min.