Discord isn’t exactly known for generous file-sharing limits, still, the messaging app offered a 25MB limit to free users. The company has now updated its support page to reflect the upload limit for free users has been lowered to 10MB.
Discord isn’t exactly known for generous file-sharing limits, still, the messaging app offered a 25MB limit to free users. The company has now updated its support page to reflect the upload limit for free users has been lowered to 10MB.
Because you don’t need to have significant experience or rent a VPS in order to do that, and I can respect that. We don’t need to force FOSS developers to become proficient in everything.
What needs to happen is some kind of tool (ideally FOSS) that lets you spin up an actual forum with the same difficulty to set it up as Discord.
I’m not saying you have to self-host… You could still use something that’s open-source and remotely hosted.
Sentry (error logging and bug reporting system) is like this for example. They have a hosted plan, including a generous free plan for open-source projects, but Sentry itself is open-source.
That looks like a really nice policy. But my question then becomes, what happens if the company sells out someday? What if they get bought out by a larger company, or a private equity firm? Did they take funding, and if so, how much leverage do the funders have to influence them to make money and cut out programs like this?
It’s great to see companies trying to break that trend and I highly commend them for it! But we have already seen this pattern a million times before and it always ends due to something similar to this.
Ew, no. Don’t bring back forums. Threaded discusions are more readable and chats are more engagement friendly. I don’t need every second comment to have half a page of some rando’s favourite Gandhi quote appended to it.
Huh, maybe we have different interpretations of a forum, then. I’ve heard several people complaining on here about not being able to properly search for answers when using Discord, and I would categorise Discord as the epitome of threaded discussions, no?
Oh, and sure, signatures are garbage, I’m with you there.
Reddit and Lemmy are threaded. Each comment is directly in reply to a post or another comment. It forms a tree structure. Tangents go in their own little branch within the discussion, rather than you having to read everything in chronological order with no semblance of topic order. Discord mods try to solve the topic problem by directing people to different channels when a conversation changes subject, but it sucks because that’s not how Discord was designed and that’s not how humans were designed. If you want readability, if you want to quickly find an answer to a question, if you want to always know what the topic of discussion is and which conversation you’re in the middle of, threaded media like Reddit and Lemmy is king. FAQs go in threaded discussions, live support goes in a chat (like Discord or Matrix). That’s how you run a project.
If it were possible, I’d design my project’s support system to have the “submit to live support chat” button at the bottom of the FAQ megathread. You scroll through the threaded discussion (And collapse irrelevant branches as needed), and at the bottom of the thread, there’s the button to go to the Matrix support community.
Right, that makes sense. I guess I got too used to the newish threaded functionality of Discord (like actual threads, not just channels), but if that doesn’t get used, then it’s a chronological chat and unsuitable, yeah.
I’m a bit iffy about calling it “live” support because I wouldn’t want to raise expectations, but if you ignore that bit, we’re pretty much in agreement here.