I ordered for the first time from Zenni, after the positive comments I’ve read. I clicked on Progressive, I know I ordered progressive, but now, after I got delivery, my order says “bi-focal”, and that’s what I got, they’re useless to me, the line cuts right across my keyboard in my view. Also, their “chat” function on their website doesn’t work, it’s a dead link. The prescription is right, however, so at least they got that right?
Fuck, $100 down the drain.
Edit: Of course, if you use their contact form to request a return, the required “what is the reason” field is completely missing:
If that doesn’t work, they do have a customer service phone number you can call, at least. Many companies do their best to avoid all contact with customers.