Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

    • Brimstone@lemmy.ml
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      59 分钟前

      Do they even make good products anymore?

      I mean besides PlayStation which they are trying to ruin 😅

  • Tiral@lemmy.zip
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    3 小时前

    I’d say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.

  • JoeTheSane@lemmy.world
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    9 小时前

    Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

  • Aeder@lemmy.world
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    15 小时前

    I’m so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

  • FireWire400@lemmy.world
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    12 小时前

    I hope Asha Sharma walks back the plans for Project Helix being digital only, because that would be their #1 advantage next gen IMO

  • Surp@lemmy.world
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    19 小时前

    Someone please figure out Linux on ps5 native so I can dump their crappy OS

    • strifegroove@ani.social
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      15 小时前

      Requires you to not update. There is potential for firmware 13.6 right now if I remember once someone cracks it

  • LavaPlanet@sh.itjust.works
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    22 小时前

    That leaves only one available option for protest. I don’t think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where’s my popcorn…

    • ipkpjersi@lemmy.ml
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      47 分钟前

      Sony is making it so easy for Xbox to take the crown again. I really hope Microsoft can follow through and don’t fuck it up, we need competition, not for Xbox to take themselves out of business and turn Playstation into a monopoly.

    • myyass@lemmy.world
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      21 小时前

      Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.

        • myyass@lemmy.world
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          20 小时前

          That’s good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don’t have the media on your hard drive. That’s why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.

          • hraegsvelmir@ani.social
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            19 小时前

            I think they were implying you should put custom firmware on your PS3 so you could just play pirated games on it, rather than selling them.

  • dual_sport_dork 🐧🗡️@lemmy.world
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    1 天前

    Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn’t have a single leg left to stand on. Sony’s decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

    In other words: Get the fuck outta here with that.

    • Talcosis@lemmy.zip
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      1 天前

      IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

      Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That’s why I never played helldivers, actually.

      • rumba@lemmy.zip
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        18 小时前

        Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

  • Doomsider@lemmy.world
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    1 天前

    We made a bad decision and people got upset.

    The problem according to Sony: the people.

    Get bent Sony, you put your front line workers through this bullshit, you don’t get to cry foul. How fucking stupid.

      • greyscale@lemmy.grey.ooo
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        1 天前

        Skill issue.

        They can’t complain about being a corporations bitch if they don’t want to put in the legwork.

      • 87Six@lemmy.zip
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        1 天前

        Console plebs are quite literally incapable of such thing. They want to play their game and they will let anybody walk all over them for that.

        • ElegantBiscuit@lemmy.zip
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          15 小时前

          Console people are never going to quit if they haven’t already done so. Can’t expect much from people who willingly sign up to buy +$80 games that never go on sale, and which you never own and can never play without an internet connection, and are filled with micro transactions. The most insane have built an identity around a computer box that exploits them, and defend it vehemently against all the other fans whose only difference is being exploited by a different company playing on a very slightly different box. All to play slightly updated versions of the exact same IP of the same exact characters every few years to milk some more money from the suckers who eat it all up.

          • 87Six@lemmy.zip
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            6 小时前

            Don’t forget they pay for multiplayer lol

            Afaik that hasn’t changed. Not for the better I mean…

          • Buddahriffic@lemmy.world
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            1 天前

            Tbh, after the power went out and I tried playing games on my steam deck only to find they wouldn’t launch because… not even sure if it was DRM or because it’s set up to need to download shit from the internet. And last week I brought my steam deck to play while my daughter had a thing going on and same shit, even though I remembered to put it in offline mode before leaving. And on a flight, I had installed a game specifically to play, but it needed to download more content or some shit and wouldn’t run.

            While I could probably avoid the annoyance with some sort of script or automation that just runs each of my installed games every so often on it so the DRM shit is refreshed, I am seeing that Steam is already in the bad place for digital rights. I intend to at least start a habit of checking gog for games before getting them from Steam and might start looking in to how to keep permanent access to my top games that I’ve bought and paid for, regardless of what Valve decides.

            Also this renews my desire to skip any game with deneuvo, as that also requires an internet connection to validate.

            It’s just a repeat of one of my earlier pirating vs using a legit copy experiences. Took weeks to get into some software at work that the company paid good money for. Then, when I wanted to use it for a personal project, I had the pirated copy running the same day the download finished. DRM fucks legit customers more than pirates.

            • doctorflynt@feddit.org
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              12 小时前

              while. i agree that steam isnt good its still the best digital store out there besides gog. also its hardware doesnt force u to buy games over there and thats a major selling point imo.

            • dreamkeeper@literature.cafe
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              18 小时前

              I’ve been doing the gog habit for years. It’s definitely worth it. My gog library is actually bigger than my steam library now.

              And if you log into gog with heroic launcher, you can also use proton to run games on Linux very easily. It’s all point and click. There’s no reason to use steam except for the fact that some games only release on steam, but somehow exclusives are fine when valve does it (according to many PC gamers).

            • sorghum@sh.itjust.works
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              1 天前

              But that’s the neat thing, you aren’t locked into just steam as your only store. You can use other stores, I recommend GoG for downloadable, DRM free, offline installers

              • cybernihongo@reddthat.com
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                21 小时前

                You’re expecting the average Sony fan to know about GOG? That’s kinda cute. Steam subscribers don’t care about GOG, if they even know about its existence.

                But Valve’s hardware still have no physical media, and their digital model is still what’s inspiring Sony. How about being consistent and rewarding neither?

                • sorghum@sh.itjust.works
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                  18 小时前

                  I think you’re conflating a locked down system with an open one with one and the things that can and can’t be done on each.

                  Console: locked down operating system and hardware with 1 store from the manufacturer incompatible with each other if from other companies and often not backward compatible

                  Computer: multiple stores with choice being given to operating system and hardware where great strides have been made to further open compatibility for software no matter what operating system and backwards compatibility that goes back nearly half a century.

                  Like I said though, GoG has downloadable, DRM free, offline installers. Download the installer yourself and make physical media. Mine physically exists in my NAS on the platters of my hard drives. I’ll still buy from Valve just to reward them for helping the compatibility side enabling many of us to move off closed source Windows. Each has their place and we can move on from the stupid ass tribalism a la the console wars. There’s no need to shit where we eat and buddy, eating is good on the pc gaming side on the software side minus the AI RAM winter.

              • diaphragmwp@discuss.tchncs.de
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                1 天前

                It’s called a computer. C-O-M-P-U-T-E-R.

                Though now it’s sort of vendor locked in to AMD and Intel (plus whatever those few Chinese clones were) and a very specific combination of software components on Linux (or just Windows), with janky emulation and translation for everything else, but that’s a separate issue.

                • Axolotl@feddit.it
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                  21 小时前

                  You see, the avarage sony users won’t care, they see an idiot proof interface and just be happy

        • takeda@lemmy.dbzer0.com
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          23 小时前

          All of those companies are trying to fuck us over. Purchasing from any of them right now is expressing consent.

          If you want things to change show some self control or go to piracy if you really can’t.

          The only company (with two exceptions) that I actually paid for games is GOG. Exactly because they don’t include DRM and also provide offline version of their games.

          • violetmirage26@thelemmy.club
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            8 小时前

            I used to game a lot & had to quit due to the expense. But was a long-time PC gamer. (Gen X, started when I was 10 and we got our first PC.) It’s definitely possible to quit, but most won’t do so unless age or economic constraints force them to.

    • AmyAye@nord.pub
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      1 天前

      But then I might have to wait a year tomplay GTA 6 on PC…

      /s

    • plateee@piefed.social
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      1 天前

      I finally broke down and bought a second hand PS5 last summer. My gaming rig was showing its age and I wanted to play Clair Obscur with decent graphics. I had been saving for a bit because I also wanted to play Spooder-Man 2 and Astro.

      I made sure to buy the drive separately so that I could also play what limited Blu-rays I own.

      Now I’m pissed they got my money for the games and drive add-on.

      • Buddahriffic@lemmy.world
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        1 天前

        What’s with the “so I can play movies I own” bit? I replaced blu-rays with movies because I tried to play a DVD in the ps5 and had to switch over to the PS3 because it just wouldn’t play on the PS5. And when I tried to search about it, the results were all fucking useless talking about region locks and shit when all of the items involved were purchased in the same region.

        Anyways, the question I’m asking is if you can point me to more information about how the PS5 handles (or doesn’t) movies, the rest of this comment devolved into a rant.

        Part of the reasoning when I bought mine was that I wasn’t sure how much longer I could rely on my PS3 to be my bluray player, so this is extra fucking annoying. I do have an external writer that I use with my PC though haven’t tried playing anything through that or hooking it up to my PS5, is that a valid workaround or does it have to be a sony external drive, or even a PS5 specific one?

        Bonus PS5 shittiness: I bought a 3rd party guitar controller because I wasn’t sure if my inability to play as well as I used to was me, the system (on my ps3), or the controller I was using. Seems to have been all of the above, aa my skills aren’t at their peak anymore but I’ve been able to do much better after getting that new controller (and fixing it up because it sucked out of the box, eg the strummer would stick because the piece of plastic was too thick for the housing… So many fucking garbage products these days). Anyways, when I was at the “system” part of the equation, I decided to buy rock band 4 for the PS4 and just take my PS3 out of the equation entirely. And yeah, it runs great, but for some reason the PS5 (and only the PS5, PS3 and PC are fine with this) will lose the connection not between the dongle and the guitar, but between the dongle and PS5. The lights show the dongle sees it but it won’t work as a controller again until I unplug and replug the dongle. Wtf. Can’t tell if it’s a bug, Sony not playing nice with a 3rd party peripheral, or the shitty controller not quite following USB spec though in a way that the older implementations can handle but the PS5 can’t.

        Also it will pair with my bone conducting headphones but refuses to treat them as an audio device. And I’m considering opening up the controllers I have to take the mics out because I don’t trust them (and wouldn’t want an open omnidirectional mic anyways even if I was playing multiplayer team games, which would suck because everyone else is using an open omnidirectional mic).

    • spy@lemmy.dbzer0.com
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      1 天前

      They just announced the release date of the last overpriced part of the ff7 trilogy so people already forgot about it and will buy.

      Next project will likely be a new ff9 trilogy or something. Need to keep milking the gamers!

        • pishadoot@sh.itjust.works
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          6 小时前

          As a person who still keeps FF7 on a mental pedestal and for ages all I wanted was a remake…

          I’m not playing it, I’m not buying it.

          It’s a cash grab and I won’t support it even if it pains me.

          • spy@lemmy.dbzer0.com
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            52 分钟前

            Glad to know there’s some like you. Easier for me who doesn’t have that much attachment to it but I would still not buy even if I did have attachment to it.

            I’m way more attached to sonic and do criticize all the modern sonic crap.

            Especially Frontiers, there’s only 2 things sonic in that game: the name and the texture of the playable character. Other than that, it’s NOT a Sonic game by any stretch of the imagination.

            Even if it resembled sonic, why the hell did they want to make it as an open world? Don’t they know their strengths? What’s next, open world tetris?

            Just don’t touch the good stuff and use your brains and millions of dollars to come up with something original, good, and not just a cash grab, will you, AAA studios? In the meantime, indies and retro ftw.

    • Malica@lemmy.zip
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      23 小时前

      I’m on board, as much as I’ll miss God of war, I’m not paying them a dime more

    • veryblandusername@fedinsfw.app
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      1 天前

      This is so easily gamed. Make social media accounts of people you don’t like, be extremely toxic towards Sony on them.

      Watch that person get their accounts nuked from orbit.

      Do that until someone sues Sony.

  • village604@adultswim.fan
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    1 天前

    ITT: People who don’t understand how call centers work.

    It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

    For these call centers, the huge campaigns are their life blood, and they won’t do anything to upset the client. Your complaints are very likely not being passed on.

    Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

    So, by calling and being abusive to a CS agent, there’s a decent chance you’re abusing a homeless person for absolutely no benefit.

    The only reason Sony cares is because turnover from abuse and tied up agents costs money.

    • Ann Archy@lemmy.world
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      1 天前

      “You fools! You’re not even talking to us, you’re talking to a homeless person! We will never hear what you have to say!”

      • Xella@lemmy.world
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        1 天前

        Lmao this is fucked up. I hate that I’ve sunk so much money into digital PlayStation games. At least I have benefitted somewhat. 1 digital game = 2 games for myself and my spouse. So I have somewhat saved money in a way. Fuck.

          • Stegget@lemmy.world
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            23 小时前

            Won’t they still need to phone home when you try to play them? Digital only means having the files won’t matter if they hit a remote kill switch on your ability to boot it up.

            • MrScottyTay@sh.itjust.works
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              20 小时前

              Once a game has been downloaded and the console has been online with it installed after the refund window has closed, it should be given a perpetual license if then taken offline and never need to phone home again.

            • Texas_Hangover@lemmy.radio
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              23 小时前

              I’m not entirely sure of the specifics tbh, but I have moved full digital games to an HDD and back with no issues. I dont have any “connection required” games personally.

    • raze2012@lemmy.world
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      1 天前

      I don’t think the kinds of people who still complain on CS via phone are the ones giving sony a PR crisis on Twitter

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      1 天前

      It also really fucks up their metrics for contracts with call centers. They can’t tell which ones are bad or good and cannot make informed renewal decisions. It’s pretty damaging and costs a lot of money.

    • architect@thelemmy.club
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      24 小时前

      Yea if you’re a soldier for the enemy you should expect to get shot. Them being homeless and exploited by the enemy doesn’t mean people being ripped off should just take it.

      • otp@sh.itjust.works
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        21 小时前

        “a soldier”? What kind of bonkers rhetoric is this?

        These are people trying to help people get into their accounts and stuff. They’re not going around trying to ban physical sales of games, or conspiring to raise prices for gamers.

      • village604@adultswim.fan
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        23 小时前

        That’s a condemnation on society, not the people trying to survive.

        Plus, it would be more like shooting the soldier’s answering machine.